Frequently Asked Questions

Yes, an online Will created with ezyWill is legally valid in all Australian states and territories when properly executed. The key requirements are: you must be over 18 and of sound mind, the Will must be in writing, you must sign it in the presence of two independent witnesses who also sign, and the witnesses cannot be beneficiaries. ezyWill guides you through this entire process and generates a Will that complies with your state's specific legislation — whether that's the Succession Act 2006 in NSW, the Wills Act 1997 in Victoria, or any other jurisdiction. See our state-by-state comparison for details on your state's requirements.

Most users complete their Will in 15–20 minutes. Our guided wizard breaks the process into simple questions about your assets, beneficiaries, executors, and wishes — and you can save your progress and return later. The signing process with two witnesses takes an additional 10–15 minutes. Compared to booking and attending a solicitor appointment (which typically takes weeks and costs $500–$1,500+), ezyWill lets you create a legally valid Will from home in under an hour.

No documents are required to start creating your Will with ezyWill. You'll need basic information about your assets (property, bank accounts, superannuation), the full names and details of your chosen beneficiaries, and who you'd like as your executor(s). Having addresses and relationship details handy will speed up the process. You can also add assets to your Digital Vault later and link them to your Will at any time.

ezyWill offers two plans: a FREE plan ($0 forever) that lets you create unlimited drafts and edits, and a PREMIUM plan ($99/year) that includes unlimited PDF downloads, Power of Attorney documents, unlimited vault storage, lawyer review, and executor notifications. Compare this to traditional solicitor fees of $500–$2,000+ for a basic Will. Visit our pricing page for a full feature comparison and to choose the right plan for you.

Absolutely. The FREE plan lets you create your entire Will, add beneficiaries, appoint executors, and preview the finished document — all without entering payment details. You only need to upgrade to PREMIUM when you're ready to download your finalised PDF, add Power of Attorney documents, or access advanced features like lawyer review. There's zero risk in getting started.

The Premium plan ($99/year) gives you full access to everything ezyWill offers: unlimited PDF downloads of your Will, Enduring Power of Attorney documents, unlimited Digital Vault storage for important documents and passwords, optional lawyer review of your Will, automated executor notifications when needed, and priority customer support. You can cancel anytime, and your Will remains legally valid even if you don't renew. See full details on our pricing page.

Absolutely! Unlike traditional paper Wills that require expensive codicils or complete rewrites, ezyWill allows you to update your Will anytime your circumstances change — marriage, divorce, new children, property purchases, or changing beneficiaries. Simply log in, make your changes, download the new version, and re-execute with witnesses. Our guide to writing your Will covers when and how to make updates effectively.

When you make changes, ezyWill generates a completely new Will document with an updated date. You'll need to print and sign the new version in the presence of two independent witnesses. The new Will includes a standard revocation clause that automatically invalidates all previous versions once properly executed. We recommend securely destroying old copies to avoid confusion. Your Digital Vault always stores the latest version for reference.

We recommend reviewing your Will after major life events: marriage or divorce, birth or adoption of children, purchasing or selling significant property, changes in relationships with beneficiaries or executors, and receiving an inheritance. At minimum, review it every 3–5 years to ensure it reflects your current wishes and complies with any changes in state legislation. Note that in most states, marriage automatically revokes your Will, so updating after marriage is essential.

The Digital Vault is a secure, encrypted storage space for your important documents, passwords, cryptocurrency keys, property titles, insurance details, and personal instructions. It uses AES-256 encryption (the same standard used by banks and government agencies) and allows you to grant controlled access to trusted deputies who can retrieve information when needed. Learn more about all ezyWill features including the vault.

No. Your vault is encrypted with keys derived from your credentials, and ezyWill staff cannot view your encrypted data under any circumstances. This zero-knowledge architecture ensures your sensitive information — passwords, financial details, personal instructions — remains completely private. Even in the unlikely event of a data breach, your vault contents would be unreadable. Read more about our security practices.

Deputies you appoint can request access through a secure verification process that includes identity checks and a configurable waiting period. During this waiting period (which you set — typically 48–72 hours), you're notified via email and push notification, and can deny the request if it wasn't legitimate. This safeguard ensures that even if someone gains a deputy's credentials, there's a built-in cooling-off window. Deputies only see the specific items you've shared with them, not your entire vault.

For most Australians with straightforward estates, ezyWill provides everything you need to create a legally valid Will and Power of Attorney without visiting a solicitor. However, we recommend consulting a qualified legal professional if you have a complex estate (business interests, trusts, or SMSF), blended families with potential disputes, international assets, or if you wish to disinherit immediate family members (who may have a right to contest under family provision laws). Our family estate planning guide can help you determine if professional advice is needed.

Witnesses must be over 18 years of age, of sound mind, and able to physically see you sign the Will. Crucially, witnesses cannot be beneficiaries (people receiving anything under your Will) or the spouse/partner of a beneficiary — if they are, the gift to that beneficiary may be void. Two witnesses must be present together at the same time as you sign. Good choices include friends, neighbours, colleagues, or a pharmacist. Check our state-specific guides for any additional requirements in your jurisdiction.

A Will that isn't properly witnessed may be considered invalid by the court, which means your estate could be distributed according to intestacy laws rather than your wishes. In some states, courts have discretion to admit informal or improperly witnessed Wills, but this involves costly legal proceedings with no guaranteed outcome. ezyWill provides clear, step-by-step witness instructions with your downloaded Will to help you avoid this. Learn more about the execution process.

When you pass away, your executor or lawyer notifies ezyWill through the platform, triggering automatic personalised notifications to everyone named in your estate plan — executors, beneficiaries, guardians, and your legal representative. Each person receives role-specific information and clear instructions on what happens next, including how to access the Estate Administration Portal.

Your executor receives a secure email with a unique access link. After creating an account and verifying their identity through our KYC (Know Your Customer) process, they gain access to a structured probate command centre. This includes phased task checklists covering the entire 12-month administration process, document trackers, asset schedules, beneficiary details, and key milestone dates — everything they need to administer your estate efficiently. Read our executor guide for more information on the role and responsibilities.

No. ezyWill uses role-based access controls to protect sensitive information. Executors see everything they need to administer the estate (assets, beneficiaries, documents, task checklists). Beneficiaries see only their own inheritance details and guidance on what happens next. Guardians see their appointment confirmation and parenting responsibilities. This approach protects family privacy while keeping everyone appropriately informed throughout the process.

The Estate Administration Portal is a structured probate workspace designed for executors and their lawyers. It features phased task checklists covering the entire 12-month administration process — from obtaining the death certificate and notifying financial institutions, through to applying for probate, collecting assets, paying debts, and making final distributions to beneficiaries. It includes document collection tracking, key milestone dates and deadlines, an asset schedule, and a stakeholder dashboard so everyone stays informed. Learn more in our estate administration guide.

Security is our top priority. We use bank-grade AES-256 encryption for all data at rest, TLS 1.3 for data in transit, and biometric verification for sensitive actions. Our infrastructure is hosted on Australian servers complying with the Privacy Act 1988. We undergo regular security audits and penetration testing to identify and fix vulnerabilities proactively. Visit our security page for comprehensive details on our security architecture and practices.

Your Will exists independently of ezyWill — it's a physical document you print and sign, which means it remains legally valid regardless of what happens to our platform. We strongly encourage keeping a printed copy with your important papers, and informing your executor of its location. In the unlikely event of service discontinuation, we would provide ample advance notice (minimum 90 days) and data export tools so you can download all your documents and vault contents.

Never. We don't sell, rent, or share your personal information with third parties for marketing or any other purpose. We only use your data to provide and improve our services. The only exception is when you explicitly opt in to lawyer review, in which case your Will content is shared with our vetted legal partners under strict confidentiality agreements. Read our Privacy Policy for complete details on how we collect, use, and protect your information.